i. 

To provide for the safety of all students and their families, the ultimate responsibility for cancelling or postponing swimming lessons because of bad weather rest solely with the swimming instructor or pool authority.  

ii. 

Any swimming lesson which has begun and must be stopped due to unforeseen circumstances such as but not limited to bad weather, will be replaced by water safety lessons, Q&A sessions or land-based drills at the discretion of the instructor. 

i. 

No makeup lesson will be provided when the student arrives late or when the pool is closed, for any reason whatsoever. Nor will either situations entitles the student for any compensations.  

ii. 

Makeup lessons may be arranged at the instructor’s convenience providing the student provide a minimum of six hours’ notice. For lessons scheduled over the weekend, notice must be received by Friday as the instructor may be unavailable to contact within the six hour window over the weekend. 

iii. 

Students must attend a minimum of four lessons every month. Failure to do so will result in the outstanding lessons being forfeited. 

Schedule for make up lessons (for the whole group) will be in favor of the instructor’s availability.

Holiday Policy 

Swimming lessons and classes will not be conducted on any of the days listed below. SwimClasses.org does not provide notification of the holiday closures. It is therefore, the student’s responsibility to be aware of any holiday closures. 

  - Singapore Public Holidays
  - New Year Eve

   - Christmas Eve
  - Chinese New Year Eve
  - Chinese New Year day 1 up to the 5th day of lunar calendar  

i. 

Refund requests must be made either 7 days prior to the first lesson or 7 days following payment, whichever occurs first. 

ii. 

SwimClasses.org will only make a 50% refund of the amount paid in the case of cancellation notice being given less than 7 days prior to the first lesson or less than 7 days after payment has been made.  

iii. 

Once lessons have begun, no refund will be given. This policy is strictly enforced. 

iv. 

Understanding of this refund policy prior to registration for lesson through SwimClasses.org is the student’s responsibility. 

Example 1 

The first lesson is scheduled for 1^1th July and payment was made on 1^st July. If the customer request for a refund is made by 4^th July, (7 days prior to the first lesson), the refund will be made in FULL. Requests received after 4^th July will result in the customer receiving only a 50% refund.  

Example 2 

If the first lesson is scheduled for 25^th July and the payment was made on 1^st July, a FULL refund is only possible if the request is made by 8^th July (7 days after the payment was made). Beyond that date, the customer is only entitled to a 50% refund of any money already paid. 

Example 3 

In a case where the first lesson occurs on the 7^th of the month but the payment was made on the 1^st of the month, NO FULL REFUND will be possible as this is less than 7 days prior to the first lesson. Only a 50% refund is possible.  

Example 4 

If the lesson is set for 4th July and the payment was made 1st June, NO REFUND would be possible after the 4^th July (no refunds once lessons commence).