Terms and Conditions
Payment
Once your reservation is made with SwimClasses.org, the placement will be held for
three days. This allows time for the first full payment to be made either by cheque or bank transfer. At that time,
the reservation will be confirmed.
Lesson Rate
Variations
Class fees are based on four-week lesson per month (four lessons per
month).
Termination
Two weeks’ notice is required from every student wishing to terminate his/
her lessons.
Provisions for
Safety and Inclement Weather
i.
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To provide for the safety of all students and their families, the ultimate
responsibility for cancelling or postponing swimming lessons because of bad weather rest solely
with the swimming instructor or pool authority.
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ii.
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Any swimming lesson which has begun and must be stopped due to unforeseen
circumstances such as but not limited to bad weather, will be replaced by water safety lessons,
Q&A sessions or land-based drills
at the discretion of the instructor.
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Attendance
Policy and Make-up Provisions
For Group Lesson
Absenteeism, tardiness or cancellation of lesson for any reasons cannot be replaced
for any of the group lesson plans. However, some coaches do
offers make up lesson out of good will and the time slot will be in favor of the instructor’s
availability.
For Private Lesson
i.
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No makeup lesson will be provided when the student arrives late or when the
pool is closed, for any reason whatsoever. Nor will either situations entitles the
student for any compensations.
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ii.
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Makeup lessons may be arranged at the instructor’s convenience providing the
student provide a minimum of six hours’ notice. For lessons scheduled over the weekend, notice
must be received by Friday as the instructor may be unavailable to contact within the six hour
window over the weekend.
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iii.
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Students must attend a minimum of four lessons every month. Failure to do so
will result in the outstanding lessons being forfeited.
Schedule for make up lessons (for the whole group) will be in favor of the
instructor’s availability.
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Holiday
Policy
Swimming lessons and classes will not be conducted on any of the days listed
below. SwimClasses.org does not provide notification of the holiday
closures. It is therefore, the student’s responsibility to be aware of any holiday
closures.
- Singapore Public
Holidays
- New Year Eve
- Christmas Eve
- Chinese New Year Eve
- Chinese New Year day 1 up to the 5th day of lunar calendar
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Refund
Policy
i.
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Refund requests must be made either 7 days prior to the first lesson or 7 days
following payment, whichever occurs first.
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ii.
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SwimClasses.org will only make a 50% refund of the amount paid in the case of
cancellation notice being given less than 7 days prior to the first lesson or less than 7 days
after payment has been made.
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iii.
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Once lessons have begun, no refund will be given. This policy is strictly
enforced.
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iv.
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Understanding of this refund policy prior to registration for lesson through
SwimClasses.org is the student’s responsibility.
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Example 1
The first lesson is scheduled for 11th July and payment was made
on 1st July. If the customer request for a refund is made by
4th July, (7 days prior to the first lesson), the refund will be made
in FULL. Requests received after 4th July will result in the
customer receiving only a 50% refund.
Example 2
If the first lesson is scheduled for 25th July and the payment was
made on 1st July, a FULL refund is only possible if the request is made by
8th July (7 days after the payment was made). Beyond that date, the customer
is only entitled to a 50% refund of any money already paid.
Example 3
In a case where the first lesson occurs on the 7th of the month but the
payment was made on the 1st of the
month, NO FULL
REFUND will be possible as this is less than 7
days prior to the first lesson. Only a 50% refund is possible.
Example 4
If the lesson is set for 4th July and the payment was made 1st
June, NO REFUND would be possible after the 4th July (no refunds once
lessons commence).
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Fee Transfer
Policy
No transfer of fees to a third party is allowed.
Relief of
Swimming Instructor
If the scheduled swimming instructor is unavailable,
SwimClasses.org reserves the right to provide a substitute swimming instructor.
Temporary
Discontinuation
Any students wishing to take a leave of absence from swimming which will last one
month or more, must leave a deposit equivalent to one month’s fees in order for the instructor to hold the slot
open.
Swimming
Equipment
Swimming equipment including but not limited to swimming attire, goggles, floatation
boards and a swim cap must be provided by student.
Responsibility
SwimClasses.org will not be held accountable for any claims
or costs associated with those claims that arise from any injury, damage or loss of life that may occur while
participating in classes or lessons.
At the
discretion of SwimClasses.org, these terms and conditions are subject to change without
notice.

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